My glass jar arrived smashed / broken
We use custom-made air packaging which has been specially designed to encase your jar. It’s like an inflatable life jacket for the jars to keep them safe in transport. It’s also recyclable.
Since the introduction of this packaging, nearly 100% of jars arrive successfully. However, even this protective air packaging has its limits and very very occasionally a jar doesn’t make it.
If your jar has arrived broken, we’re very sorry about this and we want to get this resolved ASAP. please click the link below to request a replacement.