How to I update my card details on a subscription?

Updating card details for an existing subscription is not as easy as we’d like it to be. Our developers are working on making this better. In the meantime you have two options if your card payment fails due to an expired card: 1) If you go into your account, there should be a option to […] Read More

Sunday, 28 January 2018

How Nutribuddy Points & Coupons work with subscriptions

You can apply your Nutribuddy Points or coupon codes to the first subscription order only. Since subscriptions are already heavily discounted, you can only apply a coupon code to the first order in a subscription. Nutribuddy Points are earned on the first subscription order. However, as above, since subscriptions are already heavily discounted you will […] Read More

Tuesday, 2 January 2018

How do I cancel my subscription?

Please note that when you see an end date on your subscription this is a full period after the final shipment / payment. Even though it will still say “active” the last payment has been taken. If you cannot see an option to cancel your subscription this means it has already taken it’s final payment […] Read More

Thursday, 1 June 2017

How do I edit my subscription?

We’re currently working on adding the functionality for you to edit your own subscription. In the meantime: To edit the frequency of your subscription / next renewal date Solution: email us To change the flavours / products Solution: follow the steps below as unfortunately, due to technical limitations, we can’t do this any other way […] Read More

Thursday, 1 June 2017