My order is late / has not arrived in the stated time-frame

We’re very sorry to hear your order has not arrived in the usual time-frame. We aim to ship all orders out either same-day (Monday – Friday) if they are placed before 1pm. For orders after 1pm on a working day we aim to ship the following working day. We use Royal Mail who are very […] Read More

Tuesday, 2 January 2018

How do I change my address

Our team aim to dispatch orders quickly after they are placed which often means there is not time to change the address. Therefore please check your address very carefully before placing an order. If you do notice an issue with your address after you have placed your order. Please sending us a message as soon […] Read More

Thursday, 1 June 2017

Amending an order

Orders are packed and shipped out shortly after being made, by an automated process, so it’s not normally possible to amend an order before it’s dispatched. If you wish to return any items, please wait till your order has arrived and then you can request to return on your unused item for a refund. You […] Read More

Thursday, 1 June 2017

How do I track my order / why is my tracking not working?

Once your order is dispatched, you will be emailed your unique tracking code. You can also log into your account area and click the order tracking link too. Once you have received your tracking code, you can track your order on the Royal Mail website:¬†https://www.royalmail.com/track-your-item When does the tracking start working? Our tracking code will […] Read More

Thursday, 1 June 2017

Where is my order / how long will my order take to arrive?

When you selected your delivery method on the checkout page, it will have shown the estimated number of working days (excluding weekends and bank holidays etc) for delivery. This is also included in your order confirmation email. You will receive an email when your order is shipped and this is the date from which the […] Read More

Thursday, 1 June 2017