I have a problem with the items in my order

Each order comes with a packing slip. Our packing team ticks off each item as they place it in your box. We also photograph the contents of each box before it’s sealed. You can see the name of the team member who packed your order. If despite our best efforts, you find that you are […] Read More

Thursday, 4 January 2018

My glass jar arrived smashed / broken

We use custom-made air packaging which has been specially designed to encase your jar. It’s like an inflatable life jacket for the jars to keep them safe in transport. It’s also recyclable. Since the introduction of this packaging, nearly 100% of jars arrive successfully. However, even this protective air packaging has its limits and very […] Read More

Thursday, 4 January 2018

Easy 4 step by step guide to Returns Requests / Problem Reports

STEP 1. Log into your account To complete your Returns Request / Problem Report, you must log into your nutribudy.com account which was set up when you made your purchase. You can login here: https://nutribuddy.com/my-account/ We automatically set up an account for every Nutribuddy customer when you make a purchase through our website. Your account […] Read More

Sunday, 31 December 2017

How do I cancel / modify an order?

Orders are packed and shipped out shortly after being made, so it’s not always possible to modify / cancel an order before it’s dispatched. If you want us to attempt to modify / cancel an order, please email: urgent@nutribuddy.com Use the email subject: CANCEL ORDER or MODIFY ORDER (Choose the correct subject depending whether it’s a cancelation […] Read More

Thursday, 1 June 2017