Help and Support
We believe the best support is about giving you the tools to quickly and easily get an answer to your question.
In the rare cases this is not possible, we are here to help.
We have added a “Returns / Report Problem” button in your account area which allows you to request exchanges, replacements, and report problems with your order quickly and easily. Learn more here.
Search FAQs by Keyword
Allergies / Dietary Requirements
- Can I take Nutribuddy if I am pregnant or breastfeeding?
- Do any of your products contain Caffeine?
- I am a Coeliac / Gluten / Wheat / Barley Intolerant - can I take Nutribuddy products?
- I am allergic to Nuts - are your products suitable products?
- I have a medical condition. Can I use Nutribuddy products?
- I have an ileostomy. Can I use your products?
- I have IBS. Can I use Nutribuddy products?
- I'm allergic to coconut - do you have any suitable products? Show all FAQs ( 1 )
Your Order / Delivery
- Amending an order
- How do I change my address
- How do I track my order / why is my tracking not working?
- My order is late / has not arrived in the stated time-frame
- Tracking says attempted delivery but I don't have a 'Something For You' card
- Where is my order / how long will my order take to arrive?
- Why is there no scoop in my pouch?
Returns & Replacements
Contact Support
General Questions
- Can I consume a product outside of its best before date?
- Can I consume alcohol?
- Do you have any tips to help my weight loss?
- Do you offer samples?
- How do I order / How much do the products cost?
- How does Nutribuddy help me lose weight?
- How long will it take until I notice results?
- If I stop taking Nutribuddy, will I gain the weight back?
Payment Problems
- FAQs coming soon
Points & Rewards
Product Questions
- Are your shakes smooth or do they have bits in them?
- Do Nutribuddy products interfere with the contraceptive pill?
- My stainless steel scoop has become discoloured and/or rusty. What do I do?
- What is the silver ball / spring in my shaker for?
- What liquid should I use Nutribuddy Shakes for best results?
- Which kit is best for me?
- Why is there no scoop in my pouch?
Subscriptions
Overseas Customers