THE NUTRIBUDDY® HAPPINESS GUARANTEE
Beautiful photo by JustHelina
The Background Behind Our Happiness Guarantee
The most important thing at Nutribuddy is to make sure all our customers are as happy as possible. Nothing makes us smile more than reading glowing customer reviews from delighted people who have been ecstatic with our products and/or support received.
Our customer service team are expected to achieve 100% customer satisfaction ratings. This might sound like a crazy idea but we're fanatical about great customer service, even as we continue to experience rapid growth!
Although 90% of customers love our products, we know that everyone's taste-buds are different and some people may not gel as well with the products. If you aren't keen on something, we still want you to have a fabulous experience with Nutribuddy and so we have developed our 31-day happiness guarantee.
Let's go into the juicy details!
Happy customer, Emily with her Nutribuddy Sculpting Protein Shake
Nutribuddy's 31-Day Happiness Guarantee
There are 2 parts to our guarantee. There's our happiness guarantee for unopened products and a happiness guarantee for opened products. First, let's look at the unopened product guarantee.
Happiness Guarantee for Unopened Products
If your products are unopened and unused, you have several options to choose from:
1. You can return these for a cash refund minus a small £5 re-stocking fee and any shipping costs.
2. You can return these for a full points refund (instead of giving you a cash refund we will give you the amount you spent in points, eg if you spent £20, we will give you 20 points which you can use to buy an alternative item from our store).
This guarantee applies to any item in your box. Even if you have used some products, you can still claim your unopened product happiness guarantee on the products in your package that have not been opened. For example, if you ordered a Meal Replacement Bundle and only opened 1 item, you can still return the rest of the products for a refund minus the restocking fee and then claim the opened happiness guarantee for the opened product.
Nutribuddy Breakfast Shake by JustHelina
Happiness Guarantee for Opened Products
If you have opened your products and are not satisfied, there are several options available for you within 31-days of ordering:
1. Request an alternative flavour or product. If you are not a fan of 1 product you have received, you can request an alternative flavour or product (with a similar RRP) without sending anything back to us. However, if there are multiple products you want to exchange, we may request you return them back to us in order to receive an exchange.
2. Receive a full points refund. If you are not a fan of 1 product you have received, you can request for a full refund in points on that item without sending it back to us. How this works is, if you spent £20 on an item, you will receive 20 Nutribuddy points (worth £20) which you can use to purchase anything at our store in future. However, if there are multiple products you want to receive a points refund on, we may request you return them back to us in order to receive your points refund.
Read full T&Cs in our Returns Policy.
Nutribuddy Shake Complete by Laura Lucas
How to Request a Refund/Exchange/Points with the Happiness Guarantee
The easiest way to request a refund, exchange, replacement or points is to login to your account and use the 'return an item' button. You can login to your account here.
For a step by step guide to requesting the happiness guarantee, check our our article here.
Alternatively, our friendly support team are always on hand to help you out. You can send them an email using the following address: firstname.lastname@example.org
Nutribuddy Breakfast Smoothie Bowl by @health_happiness_hannah
Have a Question?
Please email: email@example.com
We will always try our absolute best to ensure you receive a personal response to your email within 24 hours, Monday - Friday excluding Bank Holidays. All our customer service team use Nutribuddy products on a regular basis. This translates into really helpful and friendly support.