Happiness Guarantee
31-Day Happiness Guarantee
Your happiness is our priority here at Nutribuddy which is why we have the best Happiness Guarantee in the industry.
If you would like to claim under our Happiness Guarantee, please contact us within 31 days of receiving your products.
There are 3 options to choose from:
Request a Different Product or Flavour
Not a fan of something? You can request an alternative flavour or product (with a similar RRP) without sending anything back to us!
However, if there are multiple products you want to exchange, we may request you return them back to us in order to receive an exchange.
Request a Points Refund
You can request for a full refund in points on an item without sending it back to us.
1 point = £1. For example, if you spent £20 on a product, you will receive 20 points which you can spend on our store.
However, if there are multiple products you want to receive a points refund on, we may request you return them back to us in order to receive your points refund.
Return for a Cash Refund
Return any unwanted products for a full refund minus any shipping fees.
If you would like to arrange a refund or exchange under our Happiness Guarantee please click here.
FAQS
How do I request a refund/exchange/points with the Happiness Guarantee?
The easiest way to request a refund, exchange, replacement or points is to login to your account and use the 'return an item' button. You can login to your account here.
For a step by step guide to requesting the happiness guarantee, check our our article here.
Alternatively, our friendly support team are always on hand to help you out. You can send them an email using the following address: support@nutribuddy.com
An item has arrived damaged. What do I do?
If an item has arrived damaged, you are entitled to a free replacement. There is no need to return the damaged item to us. Click here to submit a problem report and receive your replacement.
I have a question not listed above!
Please email: support@nutribuddy.com
We will always try our absolute best to ensure you receive a personal response to your email within 24 hours, Monday - Friday excluding Bank Holidays. Our customer service team use Nutribuddy products on a regular basis; this translates into really helpful and friendly support.
