When you view nutribuddy.com, your visit and any disputes arising from it are subject to these Terms and and our Privacy Policy. We have taken reasonable steps to ensure that nutribuddy.com and all information provided on or through it is accurate. However, we assume no responsibility for information contained on nutribuddy.com and disclaim all liability in respect of such information.
We shall not be held liable for any losses you suffer, including any indirect or consequential loss, including but not limited to loss of business or profits or any other financial loss arising out of or in any way connected with the use of nutribuddy.com. We are not responsible for the content of any websites directly or indirectly linked to or linked from any pages on nutribuddy.com.
If you consider any linked pages to be inappropriate, illegal or offensive please let us know by contacting support@nutribuddy.com. All questions regarding the use of nutribuddy.com are governed by the law of England and subject to the jurisdiction of the English Courts.
PAYMENT
We accept Credit Card & Debit Card payments via our secure on-line payment processing system, provided by Stripe and Paypal.
The goods will not be delivered until the customer’s funds that have been paid to Nutribuddy Ltd have cleared in full.
ORDER NOTES
Please note that all transactions will be carried out in Sterling unless otherwise stated. Once you have placed your order, confirmation will be sent to you via e-mail complete with Transaction and Order Reference numbers. Nutribuddy Ltd monitor prices on a daily basis.
We will not be held responsible for pricing errors due to software malfunctions, or human error. This website operates on an ‘invitation to treat’ basis and not as an ‘offer for sale’ as a result. Nutribuddy Ltd reserves the right to decline orders for bulk or high value purchases.
DELIVERY
You will receive your order within the time-frames set out on our Delivery Page.
On some occasions, International orders outside the EU might take longer to be concluded due to customs clearance times. This is considered to be a situation beyond our control.
You will be issued with a tracking reference number, on request, so that you can track your delivery.
Sometimes we require further information to fulfil your order. You will be contacted within 24 working hours by email or telephone if we require any additional information to complete your order.
RETURNS
Our Returns Policy is sets out your rights regarding product returns.
In accordance with the EU Distance Selling Directive, you are entitled to cancel your order at any time within 7 days of receiving your goods. The cancellation period ends on the expiry of the period of 7 working days beginning with the day after the day on which you received the goods. If you wish to cancel an order under these terms, first contact us and then return your products unopened within 7 days of receiving your parcel.
More info about the EU Distance Selling Directive can be found at: http://www.hmso.gov.uk/si/si2000/20002334.htm
SUBSCRIBE & SAVE
We offer a Subscribe & Save option for certain products. This allows you to agree to receive on-going shipments of your chosen product(s) in exchange for a reduced price. You can cancel your subscription at any time.
The Subscribe and Save plan which we offer on some of our products, consist of an initial charge and then followed by recurring period charges until canceled.
The frequency of the shipments is chosen by you at the point of setting up the subscription.
By entering into this Agreement, you acknowledge that your subscription has an initial and recurring payment feature and you accept responsibility for all recurring charges prior to cancellation.
Your subscription authorisation will automatically continue until cancellation. If you wish to terminate your authorisation, please see Account Cancellations below.
By subscribing to nutribuddy.com Subscribe and Save you are agreeing to pay further subscription payments after your initial payment as set out in the Subscribe and Save section for the product. You may change what is coming in each shipment before hand from your account page. When making changes you will see the updated total payment which will be taken when the renewal order is generated.
Account Cancellations. If you wish to cancel your monthly Subscribe and Save subscription with us, you must cancel at least one 1 hours before next order is due to be generated in order to avoid receiving the following periods product(s). Customers cancelling post deadline will receive the following periods product(s) as their last shipment. To cancel please log in to your nutribuddy.com account here: https://nutribuddy.com/my-account/ then load up the subscription you wish to cancel and and click the ‘cancel subscription’ button and complete the cancelation form.
There is no penalty for cancelation.
In the case of a failed payment for a renewal order, our system may automatically re-attempt payment at a number of set periods for your connivence. We may re-attempt payment for up to 2 months after the failed payment date. If you do not wish us to re-attempt a failed payment, you may cancel your subscription from your account area.
CREDIT CARD SECURITY
If you make payment by Credit or Debit card on our secure website, we submit this encrypted information to Paypal who then process payment. We never keep or store any payment information. All Paypal payments are processed by Paypal security on Paypal’s website.
PRIVACY POLICY
We collect only the basic personal details required to process your order. We will not release your name, address, email address or any other information about our customers to any outside party. We will not trade, resell, sell, or redistribute information that you provide to us, to any other companies, organisations or individuals. We may contact you by email with any additional products, services and information that we think may be of interest to you. If you do not wish us to contact you in this way, please email us at support@nutribuddy.com or opt out on the checkout page at the time of placing your order.
CONTACTING US
Please contact us on the details below:
Contact by email is preferred and will result in a much quicker response.
Email: support@nutribuddy.com
Web: nutribuddy.com
Nutribuddy Ltd
Unit 17, Alpha Court
Gorton Crescent
Denton
Manchester
M34 3RB
Registered in England: 07587919
ACCOUNT SUSPENSION AND ORDER REFUSAL
Nutribuddy Ltd aims to provide amazing customer service and places great trust in our customers with policies such as our Happiness Guarantee. From time to time a tiny minority try to take advantage of these policies and risk spoiling it for the vast majority of our loyal & trustworthy customers. In such cases where we belive our policies are being exploited we will act quickly and directly to deal with these matters to safe guard our policies for our customers.
We reserve the right to suspend any accounts which we belive at our complete discretion to be failing to comply in good faith with our terms and conditions or other policies. These include but are not limited to earning Nutribuddy Points for writing reviews for products which have not been purchased purely for the reward of Points. denial of receipt of orders or claiming incorrect products sent when we have good reason to belive this is being done fraudulently and in bad faith. Any Nutribuddy Points or other rewards on these accounts will no longer be valid after account suspension. We also reserve the right to refuse and refund any orders at our complete discretion.
UNLAWFUL OR PROHIBITED USE
You shall not use this site for any purpose that is unlawful or by any means prohibited under this terms and conditions. You shall not use this site in any manner, which may harm Nutribuddy Ltd or other parties or adversely affect the site functionality or its use by others. You shall not attempt or obtain from or through this site any information that is not already and intentionally made available from or through it.
WEB SITE TERMS OF USE
All the information on this web site is intended for guidance only. The web site is regularly updated. Products and prices are subject to change without notice. Nutribuddy owns the copyright to all materials on this web site.
COPYRIGHT
All contents and information on this site including without limitation text, graphic and images, are the property of Nutribuddy or the property of their respective owners and are protected by United Kingdom Copyright Laws.
TRADEMARKS
All trademarks that appear on this site are the property of their respective owners.
Last updated: 29/12/2020
