How do I cancel / modify an order?

Orders are packed and shipped out shortly after being made, so it’s not always possible to modify / cancel an order before it’s dispatched.

If you want us to attempt to modify / cancel an order, please email: urgent@nutribuddy.com

Use the email subject: CANCEL ORDER or MODIFY ORDER (Choose the correct subject depending whether it’s a cancelation request or a modification request)

Include your order number, and full name. For security we need both these details to act on your request.

You’ll receive a separate email to confirm if your request was successful.

What happens if it was not possible to modify / cancel the order?

Please wait till your order has arrived and then if you still wish to cancel / modify your order, you can request to return on your unused item for a refund. You can find out how to return an item at the link below:

http://nutribuddy.com/support/easy-4-step-by-step-guide-to-returns-replacement-requests/

This entry was posted in Returns & Replacements on by user