Returns

Our policy lasts 31 days. If 31 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused, unopened and in the same condition that you received it. It must also be in the original packaging.

PLEASE READ THE INSTRUCTIONS BELOW VERY CAREFULLY AS WE CANNOT BE HELD RESPONSIBLE FOR RETURNS SENT TO THE WRONG ADDRESS OR WITHOUT A VALID RMA NUMBER

STEP 1. To complete your return, you must log into your nutribudy.com account which was set up when you made your purchase. You can login here: https://nutribuddy.com/my-account/

We automatically set up an account for every Nutribuddy customer when you make a purchase through our website. Your account details are then emailed to the email address you provided. If you cannot locate your login details you can re-set you password using your email address on thelogin page.

STEP 2. Once logged in, go to ‘Recent Orders’ then choose ‘Return an Item’ for the order you wish to return. If the ‘Return an Item’ button is not visible you may be outside of the returns time-frame.

STEP 3. Once you have submitted the ‘Returns Form’ your request will usually be processed within 1 working day. However, during busy periods it can take up to 5 working days. You will then receive an email with returns instructions including the special returns address and your RMA number.

IMPORTANT: PLEASE DO NOT send back any returns until you have been issued a returns address and unique RMA number. If you send the return back to any address other than that provided by the returns team or you do not include your unique RMA number, we WILL NOT be able to locate your return and no refund can be issued.

You will be responsible for paying for your own shipping costs for returning your item. All refunds will be subject to a £10 re-stocking fee and minus any postage.

We recommend that returns are sent via a tracked service or that you ask for proof of postage which is normally free. It is your responsibility to ensure the return reaches us and refunds will only be processed one the return is received by us.

There are certain situations where only partial refunds are granted:

* Book with obvious signs of use
* CD, DVD, software that has been opened.
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, usually within 5 working days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@nutribuddy.com.

Exchanges

We only replace items if they are defective or damaged.

Shipping

You will be responsible for paying for your own shipping costs for returning your item.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £30, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.